Please review the details below regarding the Return & Exchange Policy for a safe and secure experience with BRMS Meat.

Return Policy

• We offer a 7-day return window from the date of order delivery.
• Returns are only accepted for spoiled, damaged, or incorrect items. Returns for taste or preference are not accepted.
• Returned meat must be sealed, untampered, and in its original packaging with all labels intact.
• Returns will not be accepted if packaging is broken, damaged, or missing important labeling.
• Refunds will be processed within 10 business days after receiving and inspecting the returned product.
• To return an item, send it back using a reliable courier service. Once we receive it, our support team will assist with your refund.
• Returns & exchanges are not allowed on promotional or discounted products.

Exchange Policy

• If you receive spoiled meat or the wrong product, you may request an exchange within 4 days of delivery.
• If the error was on our part, we will cover the exchange shipping at no cost to you.
• Products must be unopened, frozen, and properly packed for exchange approval.
• Shipping for exchanges is paid by the customer unless caused by our error.
• Exchanges depend on the availability of the required product or cut.
• We aim to complete all exchange requests within 7 working days.

Refund Process

• Bank Transfer or Card Payments: Refunds will be sent back to the original payment source.
• Please allow up to 10 business days for the refund to reflect in your account.
• Refunds begin after we have received and checked the returned item.

Important Notes

• Returns and exchanges apply only to direct purchases from https://brmsmeat.com/.
• Items purchased in sales or deals are non-refundable unless received damaged or spoiled.
• We will process exchanges only once items are returned and the preferred product is in stock.